HASTINGS DIRECT’S FAILURES FORCED MY FAMILY OUT OF OUR HOME

A leak beneath a fitted fridge‑freezer last winter caused extensive damage to the floorboards of a family’s kitchen and living area, and after eight months the homeowner still has no functioning kitchen, according to a report by Money | The Guardian. The homeowner, who reported the leak to their insurer Hastings Direct, says they and their two‑year‑old child are effectively homeless because the insurer has yet to resolve the damage.

The Guardian article notes that the leak was initially unnoticed and that the damage has left the kitchen unusable. The homeowner claims they filed a claim with Hastings Direct eight months ago, but no remediation has taken place. The lack of a functioning kitchen has forced the family to live without a basic domestic space, effectively rendering them homeless within their own home.

The case highlights ongoing concerns about insurers’ response times and the impact of unresolved property damage on families’ day‑to‑day lives.

• Leak under fridge‑freezer caused extensive floorboard damage last winter.
• Owner filed a claim with Hastings Direct eight months ago, but no action has been taken.
• Family, including a two‑year‑old, has been without a functioning kitchen, effectively becoming homeless.

Read the original source for full detail available at Money | The Guardian src